Unable to make Support tickets for commerical version of Rider
My company pays for Rider licenses. I am unable to make a ticket on YouTrack or for Rider Support. I get this popup on the page to submit a support ticket when logged in. My account has a license assigned to it.
Is there some additional setup my company needs to do to associate my account with the license for support tickets? The license says it's licensed to “My Company / Me” in Rider's Manage Licenses tab and just my company on my profile info on this site.
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Hello
This banner is from the form “Contact support” and it is informational. Please feel free to submit your request using that form. All the checks are applied on JetBrains side and connected to your email address and your JetBrains account. Therefore, please use the correct email address while submitting a support request.
> I am unable to make a ticket on YouTrack
No limitations are set for YouTrack tickets. Please let me know if you see any problems in submitting bug reports or feature requests.
When I hit submit the request does not submit and just sends me back to the top.
This also affects me on YouTrack. I can't submit tickets there either. The submit button remains grayed out even after filling out the summary.
While we are checking what is going on there, you can use the email as a workaround rider-support@jetbrains.com.
It looks like an issue related to the browser. Could you please review your browser (clearing cache, checking the browser extensions for any that might be causing some interference)? Would it help?
If you are using mozilla firefox with enhanced protection, it shouldn't be in "strict" mode as it prevents request forms from working correctly.
I don't think it's related to the browser. I swapped from edge to chrome and the issue is exactly the same.
I did send an email to support with the copied ticket but would like to be able to submit tickets through YouTrack in the future.
Hello,
There is no any checks regarding the license on the contact support form or in YouTrack.
I just tested it with the empty account and without being logged in to the support portal. It works like a charm.
Please try clearing your browser's cache and cookies. It should help resolving issues related to form submissions.
Hi, I'm still having this problem. I don't think it's the browser. As a test I did a fresh install of firefox (which I've never used on this computer). I get the exact same issue there.
This is what the page looks like on YouTrack. As you can see the summary is filled in but I cannot submit.
Hi, on the screenshot you attached the “Summary” is not visible
It is a “Title” field.
Please enter a title of the issue and the button will be available for pressing.
It is not the title field. It says summary. That's my bad for not showing the full screenshot. I don't think there is a title field actually unless I'm missing something.
Please fill in the “Summary” field with a title for this issue
Oh. I had no idea that was actually a text input. I thought it was a header over the lower text entry box.
I guess I'll know for next time but I would suggest making that more obvious by either making it a box or adding some sort of red highlight if it's not filled out.
Thanks for your help and patience.
These are the good comments
Thank you :)
And sorry for these inconveniences.