Installation in AppData not ideal

My company has put several security measures (including Carbon Black) in place due to which my Jetbrains suite has stopped working. The Admins are adamant that the AppData folder cannot be used for executable & binaries.At this point, I'm unable to uninstall the suite.

Is there an installation setting to specify the deployment to a different folder (white listed). 

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5 comments

Do you try to install from the toolbox? If so, did you tried to use the stand alone installers?

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Also, in the toolbox you can provide a custom path where to install the tools in settings.

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Hi.
If you installed Rider via Toolbox app, please follow the steps below:
1. Open the Toolbox settings page via the gear icon.

2. Open the “Tools” option and change the “Tools install location” field to another path. My install location after changing looks like:

Note. A previous installation folder will be deleted from the default path automatically.

Best regards,
Maxim Isaev.

 

 

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Permanently deleted user

This is just driving me crazy again!!!

Toolbox updated itself back to AppData Dir and now it quits soon after startup cause of security measures.

I can not even change the path of installation.

Why we can not just choose an installation path in the beginning?

It really gives us a bad bad time being behind corp fws, vscan and other mad sec stuff.

I have not written a line of code today again cause of this issue.

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Hello,

Please, check that you are not trying to change the Tools install location to the directory containing apps folder. Toolbox App cannot move existing apps directory to new location if it's already has such directory.

If this does not help, please create a new issue on https://youtrack.jetbrains.com/ and attach toolbox logs.

There is a guide bellow on how to collect logs from Toolbox:

In the app, сlick the locknut icon in the upper right-hand corner, choose Settings, and navigate to the About tab. There you will find a Show log files button.

You can also find the logs in your file system:

  • On Windows: <SYSTEM DRIVE>​Users<USER ACCOUNT NAME>​AppDataLocal​JetBrainsToolbox​logs
  • On Linux: ~/.local/share/JetBrains/Toolbox/logs/
  • On macOS: ~/Library/Logs/JetBrains/Toolbox/

If there are no logs, please launch the Toolbox App using the --debug flag: jetbrains-toolbox --debug.

K.R.

Sofia

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