How to collect Rider logs?

How to collect Rider logs?

In case you have a stable repro, please clean the log folder, then reproduce the issue once again, and then collect logs. Logs folder can be discovered by calling the action Help -> Show Log in Explorer|Finder|Files|...
To collect all logfiles in one archive use Help -> Compress Logs and Show in Explorer/Finder/Files action. Please note that logs get erased on Rider restart. Therefore, if you are not sure you will manage to reproduce it again, it makes sense to collect them right after the issue occurs.

Can't access Help menu, how do I find the log file manually?

One can locate log files manually under the following path:

  • Windows Vista, 7, 8, 10:
<SYSTEM DRIVE>\Users\<USER ACCOUNT NAME>\.<PRODUCT><VERSION>\system\log
  • Windows XP:
<SYSTEM DRIVE>\Documents and Settings\<USER ACCOUNT NAME>\.<PRODUCT><VERSION>\system\log
  • Mac OS:
~/Library/Logs/<PRODUCT><VERSION>
  • Linux:
 ~/.<PRODUCT><VERSION>/system/log

Example:

c:\Users\John\.Rider2018.1\system\log

Does the Rider team need all the log files and folders?

Yes, we do. Please collect all the files and folders unless you were asked for a particular file.

How to share logs with JetBrains?

Please attach them to a new support request. If the file size is bigger then 20MB, please use this how-to.

 

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