Use Help -> Compress Logs and Show in Explorer/Finder/Files action. Please note that logs get erased on Rider restart. Therefore, it makes sense to collect them right after the issue occurs.
Can't access Help menu, how do I find the log file manually?
One can locate log files manually under the following path:
<SYSTEM DRIVE>\Users\<USER ACCOUNT NAME>\.<PRODUCT><VERSION>\system\log
<SYSTEM DRIVE>\Documents and Settings\<USER ACCOUNT NAME>\.<PRODUCT><VERSION>\system\log
Does Rider team need all the log files and folders?
Yes, we do. Please collect all the files and folders unless you were asked for a particular file.