How to collect Rider logs?

Use Help -> Compress Logs and Show in Explorer/Finder/Files action. Please note that logs get erased on Rider restart. Therefore, it makes sense to collect them right after the issue occurs.

Can't access Help menu, how do I find the log file manually?

One can locate log files manually under the following path:

  • Windows Vista, 7, 8, 10:
<SYSTEM DRIVE>\Users\<USER ACCOUNT NAME>\.<PRODUCT><VERSION>\system\log
  • Windows XP:
<SYSTEM DRIVE>\Documents and Settings\<USER ACCOUNT NAME>\.<PRODUCT><VERSION>\system\log
  • Mac OS:
~/Library/Logs/<PRODUCT><VERSION>\system\log
  • Linux:
 ~/.<PRODUCT><VERSION>\system\log

Example:

c:\Users\John\.Rider2018.1\system\log

Does Rider team need all the log files and folders?

Yes, we do. Please collect all the files and folders unless you were asked for a particular file.

 

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